Telehealth Doctor

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TeleHealth Doctor Services

Medsana Medical Centre has a fully integrated TeleHealth services that allows the patient to book a TeleHealth consultation with a fully qualified Australian registered doctors for a range of services including a standard health check, medical certificate, specialist referral, sexual health, prescribe medication (ie. repeat scripts) and more.  

Once a patient books an appointment either via phone call or online form the General Practitioner will notify the patient 5 min before he/she is ready, minimising any lengthy delays and ensure suitable medical care is achieved. 

The standard consultation is conducted intuitively via the AMS mobile app and payment is processed automatically at the end of the consultation.  We will let you know as soon as it is evident that a physical consultation is required.  

These TeleHealth video consultations will not be recorded but written notes will be made during and after the consultation.

Examples of suitable consultations:

  • Subsequent consultation for the oral contraceptive pill after trial packs have been used up.
  • Medical certificates.
  • Follow up after initial consultation and physical examination to discuss progress of the condition.  Our doctors will let you know whether this is suitable.
  • Repeat scripts and referrals via telehealth video call to make sure it is still clinically appropriate. 

What Is TeleHealth?

Telehealth consultations, also known as telemedicine, is healthcare services provided via digital telecommunication technologies, allowing for long-distance consultation with an online doctor (Australian registered doctor) where physical intervention is not required with the patient. This is also useful for those in rural and remote areas or physically unable to visit their local GP. 

It’s important to note that because this is remote medicine not all medical services are able to provided by general practitioners through TeleHealth, especially if an in-person check is required to resolve a particular health concern. If this is the case, the doctor may advise alternative solutions. 

While phone consultations is the most common used, TeleHealth can also include talking with a patient via Skype, FaceTime or video consultation other online video tools.

It’s important that patients provide their correct details, valid medical card and also be ready to receive contact from their health professional at the appointed time.  

At Home Doctor Visitations

Medsana Medical Clinic can provide at home doctor visits or to aged care providers where it’s physically and logistically possible to do so. 

Please call us on 07 3852 4878 to discuss your needs and to confirm availability of doctors. 

"We believe consumer health technologies — apps, wearables, self-diagnosis tools — have the potential to strengthen the patient-physician connection and improve health outcomes."

Dr. Glen Stream

TeleHealth Fees

Consultations are based on a rate of $4/min. Example fees below.

TELEHEALTH FEE REBATE
5 mins $20 N/A
10 mins $40 N/A
15 mins $60 N/A

Timely PCR Swab Service

Available between 8:30am – 9am

 

  1. Short Telephone Consult with the patient – bulk billed if Medicare eligible. Private fees with no Medicare rebates apply if the patient has not seen us in the last 12 months.
  2. The doctor will request a respiratory panel for viruses and bacteria (where clinically appropriate).  For example, Influenza, Covid, RSV, mycoplasma, pertussis and so forth.  Not all possible infections are on this panel.  The doctor may decline the request if it is not appropriate and direct the patient accordingly.
  3. Normal fees will apply if more than swabbing is requested.  Clinical examination and other requests requires a normal consultation at another time.
  4. Patient arrives at the car park next to Building 10 before 11am.  Or takes the pathology request to another 4Cyte collection centre.
  5. Patient calls reception to notify of their arrival so the 4Cyte Pathology Collector can gown up and go the patient’s car to swab the patient.
  6. PCR swab gets sent to 4Cyte.  The processing times varies according to workflows.
  7. 4Cyte will SMS the patient with the Covid results.  Positive PCR test results for other respiratory viruses or bacteria are not named.  A negative PCR result doesn’t mean the patient is infection free.  These swabs narrow down the possibilities and guide appropriate treatments.
  8. An appropriate appointment needs to be made for results in person, via video or via phone.  Normal fees applies for these consult.  Normal fees applies if the doctor calls the patient for further clinical advice and management.  
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