PRACTICE INFORMATION
KEY INFORMATION ABOUT OUR MEDICAL CLINIC
PRACTICE HOURS
Monday-Friday : 8:00am – 5:30pm
Saturday : 8:00am – 1:00pm
Sunday : Closed
Public Holidays : Closed
APPOINTMENTS
There are four ways you can make appointments:
- Online at www.medsana.com.au
- Calling on (07) 3852 4878
- At the self-checkin Kiosk before leaving the clinic
- On the mobile application. Search for Automed Systems Connect or AMS Connect and select “Medsana Medical Clinic”
Please let our receptionist know if you have urgent matters or emergencies requiring prompt attention. We will endeavour to accommodate sick children. However, for emergencies requiring ambulance assistance and hospital transportation, please call 000.
Standard appointments are usually booked at 15 minute intervals. Long appointment bookings are required if you would like to discuss more than one issue. Examples of long appointments include surgical procedures, counselling, driving medicals, complex health care needs.
Appointments are confirmed by SMS one day in advance. Repeated nonattendance or cancellations at short notice may incur a cancellation fee.
EMAILS
Our email address [email protected] can be used for simple and administrative communications. Please note that this should not be used for urgent medical problems or to obtain health advice as it is not monitored continually throughout the day.
All emails will be triaged by reception staff before being passed onto the addressee, and then stored in the patient record. While every effort will be made to keep your information secure, electronic communications can potentially be compromised, so this is done at your own risk.
PARKING
Secure basement parking is available out of the elements. At the entrance to the basement parking gate is a video intercom, press it and the receptionist will open the gate remotely.
Alternatively, call reception on (07) 3852 4878 and the receptionist will open the gate remotely. Ground level disabled parking is also available with full disability access to Medsana Medical Clinic on the ground floor.
ON ARRIVAL
Please see the receptionist without delay if you are suffering from:
- vomiting
- bleeding
- convulsions
- chest pains
- breathing difficulties
You may check-in either at the reception desk or at the self check-in Kiosk.
RECALLS & REMINDERS
High quality health care requires a recall system for abnormal results from pathology, radiology or specialists. If necessary, you will be contacted by your Medsana team by SMS, phone or letter to request an appointment to discuss these results. We ask for your understanding and acceptance of this policy.
Health promotional reminders may also be sent via SMS to help you achieve healthier lives. Medsana participates in government recall systems such as the National Bowel Cancer Screening Program Register and National Cancer Screening Register. Please let us know if you do not want to participate in these programs.
AFTER HOURS SERVICE
After 6pm and before 8am, please call 13 SICK (13 7425) for attendance by a doctor.
For any non-urgent matters outside of our office hours, you can leave a voicemail by calling 07 3852 4878, which will be followed up with 24 – 48 hours.
HOME VISITS
During office hours, home visits can be arranged at the doctor’s discretion.
Collaborative home visits can be arranged with both the doctors and allied health professionals according to clinical need.
We are servicing Eight Mile Plains and the immediate surrounds.
Please call reception on (07) 3852 4878 for details.
TELEHEALTH
Telehealth is available and appropriate for certain clinical situations if you need to speak to your doctor but cannot attend the clinic. For example, you need an updated referral from your usual doctor. Your usual contraceptive pill scripts require renewing and you had just been seen less than 3 months ago. Fees apply.
PRIVACY POLICY
Maintaining your confidentiality is of utmost importance to us. A copy of our privacy policy is also available at reception.
SOCIAL MEDIA POLICY
Maintaining your confidentiality is of utmost importance to us. A copy of our Social Media privacy policy is also available at reception.
INTERPRETER SERVICES
Translator and Interpreter Service, please call 1300 131 450.
Deaf Services Queensland, please call 1300 123 752.
FEEDBACK & SUGGESTIONS
We are continually interested in improving our quality of services. Please leave your feedback or suggestions at reception or email [email protected].
If you feel you have an issue to discuss or need to raise a complaint please speak to our Practice Manager, Sharon Lin or Dr Linh Cheung (Director).
If a satisfactory outcome is not achieved then complaints can be directed to the Office of the Health Ombudsman on 133 646 or by visiting the website www.oho.qld.gov.au.
You can find our recent patient feedback and action plan in the attachments below.
USEFUL NUMBERS
Greenslopes Private Hospital – (07) 3394 7111
Mater Hospital Brisbane – (07) 3163 8111
Queensland Children’s Hospital – (07) 3068 1111
Ambulance/Fire/Police – 000
Poison Info Centre – 13 11 26
Lifeline Australia – 13 11 14 (24hrs)