Medsana Medical Clinic’s Email Communication Policy

This email policy is to provide information on how we manage our privacy and security via email communications. This email policy is adapted from and in accordance with RACGP 5th Edition standards and AHPRA guidelines.

General practices are increasingly receiving requests from patients, other clinicians and third parties for health information to be sent to them electronically because it is an easily accessible method of communicating. The Australian Privacy Principles published by the Office of the Australian Information Commissioner state that: “Health information is regarded as one of the most sensitive types of personal information.”

For more information on Privacy Act 1988 (Privacy Act) and all amendments made to the Federal Legislation, please go to:

https://www.legislation.gov.au/Series/C2004A03712

Click here to view our Email Policy
Updated: 25/04/2023

Timely PCR Swab Service

Available between 8:30am – 9am

 

  1. Short Telephone Consult with the patient – bulk billed if Medicare eligible. Private fees with no Medicare rebates apply if the patient has not seen us in the last 12 months.
  2. The doctor will request a respiratory panel for viruses and bacteria (where clinically appropriate).  For example, Influenza, Covid, RSV, mycoplasma, pertussis and so forth.  Not all possible infections are on this panel.  The doctor may decline the request if it is not appropriate and direct the patient accordingly.
  3. Normal fees will apply if more than swabbing is requested.  Clinical examination and other requests requires a normal consultation at another time.
  4. Patient arrives at the car park next to Building 10 before 11am.  Or takes the pathology request to another 4Cyte collection centre.
  5. Patient calls reception to notify of their arrival so the 4Cyte Pathology Collector can gown up and go the patient’s car to swab the patient.
  6. PCR swab gets sent to 4Cyte.  The processing times varies according to workflows.
  7. 4Cyte will SMS the patient with the Covid results.  Positive PCR test results for other respiratory viruses or bacteria are not named.  A negative PCR result doesn’t mean the patient is infection free.  These swabs narrow down the possibilities and guide appropriate treatments.
  8. An appropriate appointment needs to be made for results in person, via video or via phone.  Normal fees applies for these consult.  Normal fees applies if the doctor calls the patient for further clinical advice and management.  
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